At Eluxria, we aim to provide high-quality products and a seamless shopping experience. However, we understand that sometimes returns may be necessary. Below are the guidelines for returns:

Eligibility for Returns: To initiate a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase. Returns must be initiated within 30 days from the date of delivery. Items not meeting these criteria will not be eligible for return.

Non-Returnable Items: Certain items are exempt from being returned, such as:

• Perishable goods (e.g., food, flowers)
• Downloadable software products
• Health and personal care items
• Gift cards, sale items, and final sale merchandise

Return Process: To start a return, contact us at info@eluxria.com with your order details. Once approved, you will receive instructions on how to send your item back. Please ensure the package is securely packed to avoid damage during transit.

Refunds: After we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that processing a refund may take up to 10 business days depending on your bank or payment provider.

Return Shipping Costs: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds: If you haven’t received your refund after the indicated timeframe, please first check with your bank or credit card company. If the issue persists, contact us at info@eluxria.com.

Exchanges: We replace items only if they are defective or damaged. If you need to exchange a defective item for the same item, please send us an email with photos of the defect for review.